Wheelchair and mobility scooter user information

Recite Me: accessibility and language support is at the top right of the page.

Wheelchair users and some class 2 scooters are welcome on board our buses.

Scooters up to 1000mm length x 600mm wide and wheelchairs 700mm wide, both with a 'turning circle' no greater than 1200mm can be accommodated on our buses.

In order to establish if your class 2 scooter is compatible, you will need to ensure that the above is true. If this isn't possible, please call us on 01322 941020 or email [email protected] and will do our best to help.

For more information, our customer service team are happy to help. Contact information, including opening times, can be found here. 

For safety reasons and general customer comfort, wheelchairs and scooters must be reversed up to the 'ironing board' style cushion with the brakes applied.

A 'standing pole' or a 'pull down pole' will ensure the wheelchair is secured whilst the bus is moving. The 'pull down pole' will be deployed by your driver before departure.

The law dictates we must endeavour to ensure wheelchairs are rightly able to access the designated wheelchair space.

Our drivers will try their best to ensure wheelchair users can board first and we welcome the co-operation of other customers in making the space available.

Ramps

Fastrack are working with Kent County Council to extend raised kerbs to allow wheelchair users to board and alight easily. If there isn't, a manual ramp will be deployed by the driver where safe to do so - allowing you to board safely.