Information to assist passengers with sight loss
Recite Me: accessibility and language support is at the top right of the page.
To ensure a more inclusive and accessible travelling experience for passengers with sight loss we have implemented several initiatives.
We would like to thank Guide Dogs, RNIB, Possability People as well passengers who shared their own travelling experiences with our dedicated accessibility and community team at Brighton and Hove Buses, and through lived experience have helped us to improve on the service we provide. We welcome all feedback to always ensure we continue to update, improve and provide a service that is accessible for all.
Services include:
- In partnership with Guide Dogs, we will be aiming to ensure that driver training includes the My Guide sighted guide training.
- Customer service staff training also includes the My Guide sighted guide training
- We will shortly be making Recite Me available on all our website pages
- Our new electric buses will be 'Talking Buses' with audio and visual next stop announcements
- Our drivers will automatically stop and serve a stop if someone is waiting- no need to hail a bus.
- Free travel for trainers of Guide Dogs in support of Guide Dogs in training
- Helping Hand cards - A simple, effective, discreet way to advise of any assistance required
- Our app can help access real time bus information as well as ticketing options - we provide information about our app here
In 2014 the RNIB implemented the Bus Charter, and in 2024 we continue to fully support and implement the basic principles and objectives of the Bus Charter as they are still absolutely vital for today's travelling experience. We support the RNIB Inclusive Journey report, we champion equal access to our services for disabled people and we intend to deliver real change to services in Kent.
For more information, our customer service team are happy to help. Contact information, including opening times, can be found here.